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KNOWN KEEP LLC

Privacy Policy | GDPR | Cookies

Last Updated: 04/02/2026

This Privacy Policy describes how Known Keep LLC ("Known Keep") handles personal information. For business customers, Known Keep's processor-level data handling obligations are further described in the Data Processing Addendum (DPA).

What Information We Collect

We collect the following types of information:

  1. Customer Account Information – When you register, place an order, or contact us, we may collect your name, email address, mailing address, phone number, and payment details.

  2. Software Data (Limited Cases) –

    • Report Runner Settings Backups – Report Runner automatically transmits Report Runner configuration and settings files (such as INI, XML, and RPT files) from your machine to a customer-specific AWS S3 bucket provisioned by Known Keep, for the purpose of enabling restore and recovery. This feature is enabled by default; you may disable it within the Report Runner application. These files do not include your underlying database data, source data, or business records.

    • PDF Board Reports – customers may optionally store PDFs in a unique AWS S3 bucket provisioned by Known Keep.

    Other than these two services, Known Keep does not host or process customer data.

  3. Website Usage Data – We may use cookies and analytics tools to understand site traffic and improve our services.

We do not knowingly collect data from anyone under 13 years of age.

How We Use Information

We may use collected information to:

  • Provide, support, and improve our products and services.

  • Process transactions.

  • Respond to customer service requests.

  • Send service updates and, where permitted, occasional product communications (with opt-out).

We do not sell your personal information.

Cookies

We use cookies and similar technologies for:

  • Strictly Necessary – to enable core functions like secure logins and shopping carts.

  • Performance/Analytics – to measure site usage and improve performance.

  • Functionality – to remember user preferences.

  • Advertising/Targeting – only if you consent, to deliver relevant content or measure marketing effectiveness.

You may control cookies through your browser settings.

Data Security

We use reasonable technical and organizational safeguards to protect data. Sensitive payment details are handled by secure third-party payment processors and are not stored on our servers.

Sharing Information

We may share information with trusted service providers ("sub-processors") that help us operate our services, process payments, or provide cloud hosting. These providers are contractually obligated to protect your data. We may also disclose information if required by law or to protect rights, safety, or property.

Current Sub-processors:

(We periodically update this list to reflect changes in our providers. Crossed out names were used previously, but are no longer used.)

GDPR / Data Rights

If you are located in the EU/UK, you have the right to request access to, correction of, or deletion of your personal data.

  • Requests relating to backups or PDFs (as described above) must be directed to your organization, as Known Keep processes that data only on their behalf.

  • For account, billing, or marketing data we control, you may contact us directly. We will comply with applicable data protection laws.

Data Retention

We may retain Report Runner settings backups and PDF Board data for up to ten (10) years as a maximum retention period, or shorter if we determine it is no longer necessary, or until you request deletion. The ten (10) year period is a cap, not a guarantee that backups will be retained, available, current, or complete for any specific length of time. We are under no obligation to maintain a backup and make no guarantees that any backup will be available.

Your Consent

By using our site or services, you consent to this Privacy Policy.

Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

Known Keep LLC
17304 Preston Road, Suite 800
Dallas, Texas 75252, USA
[email protected]
214-414-1986