What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
* To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs
* To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
* To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
After a transaction, your private information will not be stored on our servers. We do not store credit cards on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We may use the following categories of cookies on our Website:
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties (sub-processors) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
To the best of our knowledge, we are GDPR-compliant. As stated above, we do not share data except as noted with sub-processors (listed below). If you are no longer a customer, you can request we remove your data, and we will comply.
Sub-processors above that have been “crossed out” are no longer being used. From 2019-2021 we migrated off many of these sub-processors to our own in-house applications. We did this so we were completely in control of these functions and data. We also did not (and do not) like all of the unnecessary tracking that goes on with a number of these applications.
This policy was last modified on December 31st, 2021 to remove MailChimp from list of active Sub-processors. We also added a paragraph to explain WHY we are no longer using certain sub-processors.
Known Keep LLC
17304 Preston Road Suite 800
Dallas, TX 75252